Last updated: February 14, 2025
Thank you for choosing The Digital Marketer Academy! We strive to provide high-quality digital marketing courses for freelancers, solopreneurs, and small business owners. This Refunds and Returns Policy outlines the conditions under which refunds may be requested and processed for digital products purchased on our website, TheDigitalMarketerAcademy.com.
Please read the policy carefully before making a purchase. By purchasing any digital course or product, you agree to the terms outlined below.
1. Eligibility for Refunds
As our products are digital in nature, we do not offer returns on digital courses once they have been purchased and accessed. However, we understand that circumstances may arise where you may wish to request a refund. Therefore, we offer a 14-day money-back guarantee on all digital courses purchased from our website, provided the following conditions are met:
- The refund request is submitted within 14 days from the date of purchase.
- You have not completed more than 10% of the course content at the time of the refund request.
- You have not accessed any course materials for free through promotions, giveaways, or trial versions.
If you meet the above criteria and are not fully satisfied with the course, you are eligible for a full refund.
2. Non-Refundable Conditions
Please note that refunds will not be provided in the following situations:
- You have already completed 10% or more of the course content.
- You have accessed the course materials through free promotions, discounts, or trial offers.
- The refund request is made after 14 days of purchase.
- You are experiencing technical issues that are not directly related to the course content or website functionality (e.g., issues related to your device, browser, or internet connection).
3. How to Request a Refund
To request a refund, please follow these steps:
- Email us at [email protected] with the subject line “Refund Request – [Your Course Name].”
- In your email, include the following information:
- Your full name and email address used for the purchase.
- The name of the course you wish to request a refund for.
- A brief explanation of why you are requesting the refund.
- Our customer support team will review your request and confirm whether you meet the refund eligibility criteria within 5-7 business days.
Once approved, the refund will be processed and issued to the original payment method. Please note that it may take 3-5 business days for the refund to reflect in your account.
4. Refund Processing Time
Refunds will be processed within 7 business days after the refund request is approved. The time it takes for the refund to appear in your account may vary depending on the payment provider or bank processing times. Refunds will be issued to the original payment method used for the purchase.
5. Cancellation of Access
If a refund is approved, your access to the course or digital content will be revoked immediately. You will no longer have the right to access any course materials, videos, or additional content provided as part of the purchase.
6. Contact Information for Support
If you have any questions about this Refund and Returns Policy, or if you need assistance with your refund request, please contact our customer support team at:
Email: [email protected]
Mailing Address: 38 Park Avenue, IT Park Apas, Cebu City, Philippines 6000
7. Changes to This Policy
We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page, and the “Last updated” will be updated accordingly. Please review this policy periodically for updates.
By purchasing a course from The Digital Marketer Academy, you acknowledge that you have read, understood, and agree to this Refund and Returns Policy. Thank you for choosing us for your digital marketing learning journey!